Frequently Asked Questions

Q: Where are you located?

A: We are located at 1010 6th Avenue South, Naples 34102 at our Experience Naples location next to Tin City.

Q: Where does the tour go?

A: The tour starts out just west of Tin City, proceeds through Old Naples, the historic 3rd Street district. We also will go to the Naples Pier (great photo opportunity, facilities, and a quick break), then proceed up through the scenic 5th Avenue district and lastly through Cambier Park. See our map for the specific route. 

Q: How long is the tour?

The tour itself is a little over an hour long. The safety video and initial ride training is about another 30 minutes, for a total of about 90 minutes.

Q: How often are the tours?

A: We offer 4 tours daily! 9:00am, 11:00am, 1:30pm & 3:30pm

Q: What is the maximum number of riders at once?

A: We are able to accommodate up to 8 riders at once, with advanced purchase.

Q: When will my card be charged?

A: Your credit card will be charged the day before your tour and will be provided a receipt via email for your records.

Q: Are we able to do a private tour?

A: Yes! Please contact our sales professionals at sales@nttep.com or 239-260-3272 to inquire.

Q: How fast do the eBikes go?

A: The average tour speed is at a safe operating speed of 15mph.

Q: Is there a minimum age to take the tour?

A: Yes, the minimum age is 12 years old under the supervision of a paying adult.

Q: Is there a weight limit to participate in the eBike tour?

A: Yes, guests must weigh at least 80lbs (36kg) and cannot exceed 300lbs (118kg).

Q: Can more than 1 guest ride on an eBike at a time?

A: No, under no circumstances can more than one guest be on an ebike at a time.

Q: What is your cancellation policy?

A: Guests may cancel at any time by calling us at (239) 262-7300 or replying to your email confirmation.  Cancellations received within 24 hours of your scheduled tour departure are non-refundable.

Q: Do I need a reservation?

A: It is advised that guests make reservations as our tours do fill up.  We will always try to accommodate walk-in guests.

Q: Is the tour rain or shine?

A: For the safety of our guests and guides alike, we do not permit our eBike tour to operate in the rain and/or when our parking lot, the streets, sidewalks and pavements are wet.

Q: Should I bring water on the tour?

A: Absolutely! We have space on each eBike for water as well as handbags/person belongings.

Q: Can I ride if I am pregnant?

A: Unfortunately, no. Due to the potential risk to both the child and/or mother; pregnant guests may not participate.

Q: Can I ride an eBike before I purchase tickets?

A: Unfortunately we do not offer test rides. Your tour will include ride training in our parking lot prior to your tour departure.

What People Are Saying

  • star rating  Taylor was the best guide! He was hilarious and knowledgeable. We had a fantastic time with him! It was much easier to operate the Segway than I expected. We’d do… read more

    April 3, 2023

    star rating  Excellent time – Brian was a great guide. We had a small experienced group that was able venture throughout Naples and had time to stop at the pier. Had a great time,… read more

    April 2, 2023

    star rating  Harris and friends – Our tour guide, Brian was great. The tour was fun and informative. We will definitely try them again.

    Kevin H
    March 29, 2023

    star rating  Great tour with Taylor – Wow!!! What a great tour. Taylor was our guide and he was fabulous. He was knowledgeable and provided interesting history and information as we zipped through the city and… read more

    March 28, 2023
  • star rating  Awesome Segway Tour in Naples! – Taylor really made it a great experience! He is knowledgeable and enthusiastic about Naples, and enjoys sharing that with his tour guests. The Segway was much easier to use than… read more

    Nancy H
    March 25, 2023

    star rating  Great time on a Segway  – Great experience. Brian, our guide, did everything to make the experience a pleasure. I was very nervous. But he put me at ease. Brian showed us how to… read more

    Patricia G
    March 23, 2023

    star rating  Seeing the sights of Old Naples on a Segway was a fun and unique was to spend a few hours. Brian was a fantastic tour guide! We’d highly recommend this… read more

    Paula R
    March 21, 2023

    star rating  Outstanding – Really great insight into Naples and our tour guide Carl was really informative and friendly. Would highly recommend as a must to do whilst visiting Naples.

    March 19, 2023
  • star rating  Cool Experience – Wow, what a great experience! I consider myself uncoordinated but this was easy. Carl our guide was great – not only was he a great guide. I really… read more

    March 18, 2023

    star rating  Lots of fun and informative! – We had a great time! Carl was an excellent tour guide and really had a wealth of information to share along the whole tour! The segways are easy… read more

    March 17, 2023

    star rating  Segway Tour – Taylor – Taylor was the best tour guide. He was tryna rump the whole time. Absolute dawg. Would recommend him to anyone.

    March 15, 2023

    star rating  Best Segway Tour – The narration and sense of humor of our guide! Carl was able to sneak us in when there was a mix up with another segway company. Very kind!!! Also extremely… read more

    March 13, 2023
  • star rating  We had a great time on our Segway tour of Naples Brian was our guide and he was excellent. We had one person who had never road a… read more

    March 13, 2023

    star rating  Fun time in Naples – Our group of experienced and rookie segway riders had a great time on the tour of Naples with Brian as our guide. He gave us interesting information about Naples… read more

    March 8, 2023

    star rating  Thank you Carl – Excellent. We have done segway tours before in different cities. This was one of the best. Our guide Carl, was informative and fun. Made sure that everyone felt comfortable and… read more

    March 6, 2023

    star rating  So fun! – My best friend and I went on a Segway tour with Taylor. He was so informative and absolutely hysterical. 10/10 would recommend this touring experience. So glad Taylor decided to… read more

    March 4, 2023
  • star rating  A lot of fun! – The Segway tour was a lot of fun! Carl, the tour guide, was a very patient teacher of how to ride the Segway, and was full of interesting information and… read more

    February 27, 2023

    star rating  had such a fun time! – It was my very first time riding a Segway and i would definitely recommend. Carl our tour guide was very nice and made me feel comfortable riding the Segway.

    February 25, 2023